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Cancellation & Refund Policy

This policy applies to services sold by KEYNATE PRIVATE LIMITED (“Keynate”) on keynate.com. Prices are shown before you pay, in INR (including GST) for customers in India and in USD for everyone else. Seller: KEYNATE PRIVATE LIMITED, Plot No. B&B1, Enkay Tower, Industrial Complex Dundahera, Vanijya Nikunj, Gurugram, Haryana 122016, India.

We refund only when setup fails. If we cannot set up your site, you are refunded in full, automatically; you do not have to ask. Otherwise payments are not refunded, because our hosting partner does not refund us for servers. A charge that was made twice by mistake is corrected.

Subscriptions (monthly and yearly)

  • Plans renew at the end of each billing period (monthly or yearly) until you cancel. Before each renewal we email you an invoice with the amount, the due date and a pay link, and send reminders before it is due.
  • You can cancel at any time. Your site and apps keep running until the end of the period you have already paid for. After that the subscription stops and is not renewed. Cancelling also cancels the open renewal invoice and its reminders.
  • When the paid period ends, your site becomes read-only and then goes offline when its server is removed. We keep an encrypted final backup for 60 days so you can come back, then we delete it. Export your content from your site’s admin before the period ends if you want your own copy.
  • Cancelling does not refund anything; the only refund is the automatic one when setup fails.
  • We do not refund a billing period that has already started, and we do not pro-rate the unused part of a period.
  • If the same invoice was charged twice by mistake, write to us and we will refund the extra charge.

Servers (VPS)

Your server is bought for you from our hosting partner at your request. Server costs are passed through at cost. Once a server has been provisioned for you, its cost is non-refundable, because the partner does not refund us. If provisioning fails and no server is delivered, you are refunded in full.

Templates

A template purchase unlocks the design for your site. It is non-refundable, except when setup fails and the whole order is refunded automatically.

Add-ons and paid modules

Paid modules and add-ons (for example Live blog or mobile apps) follow the same rules as subscriptions: cancel any time, they stay active until the end of the paid period, and the period already started is not refunded. One-time setup fees are non-refundable once the setup has been done. Store fees you pay to Apple or Google for your developer accounts are between you and them; Keynate cannot refund them.

Coupons, discounts and Keynate Wallet

  • A refund is for what you actually paid: the price after any coupon, sale or invite discount. A credit note is issued for the refunded value.
  • If part of an order was paid from your Keynate Wallet, that part goes back to your wallet, into the same kind of credit it came from. Reward credit keeps its original expiry date; if that date has already passed, it gets 14 more days.
  • The part paid by card, UPI or net banking goes back to the original payment method. Where we offer it, you may instead choose to keep a full refund as Keynate Wallet credit (refund credit never expires). Keeping credit is always your choice; the default is your original payment method.
  • If a refund is our fault (for example setup failed, you were charged twice, or we ended the service), the coupon you used can be used again. If you cancel by choice, the coupon counts as used.
  • A discount that applies to several renewals ends when the order it came with is refunded.
  • Keynate Wallet credit is never paid out as cash. If you close your account with refund credit left, we refund that amount to your original payment method on request.

How to cancel

  1. Sign in at keynate.com and open My sites (the customer console).
  2. Open your site, then Billing, and choose Cancel subscription. One confirmation screen shows exactly what happens; giving a reason is optional.
  3. You get a confirmation email. Until the date shown there (the end of the renewal’s grace period, at the latest the end of the paid period) you can choose Keep my subscription on the same page.
  4. If you cannot find the option, email [email protected] from your account email address.

Delivery

Keynate is a software service. There is nothing to ship: your site is set up on your server and your account is activated online, usually within minutes of payment and a connected domain.

Refund timelines

Approved refunds are sent back to the original payment method through our payment partner, Razorpay. They usually reach you in 5 to 7 business days after approval. Your bank or card issuer may take longer to show it. Any part paid from your Keynate Wallet (and a refund you chose to keep as credit) is back in your wallet at once.

Disputes and questions

If you think you were charged wrongly, please contact us first on the contact page or at [email protected] with your account email, the payment reference and what happened. We reply within 24–48 hours and resolve most cases quickly.

See also our Terms of Service, Privacy Policy and Contact us.